Below FAQ are some common concerns of our clients about our products, shipping and payment.
If you have other questions, please just send it to support@hennahubstore.com.

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  • Authenticity And Genuineness
  • Ordering & Shipping
  • Storage and Shelf Life
  • Customs and Regulations
  • Bulk and Wholesale Orders

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Authenticity And Genuineness

Our commitment to authenticity is unwavering. We source our henna powder directly from reputable and trusted suppliers known for their dedication to quality. Each batch undergoes rigorous testing to ensure it meets our standards for purity and authenticity

We procure our henna powder from Sojat which is famous as henna city for producing high-quality henna, Our sourcing process involves working closely with reliable farmers and suppliers to maintain the authenticity of the product.

Absolutely. Our henna powder is 100% natural and free from any harmful additives or chemicals. We prioritize the well-being of our customers and strive to provide a product that is pure, safe, and authentic.

We conduct thorough quality control tests to verify the color and staining properties of our henna powder. The natural dye content, responsible for the characteristic reddish-brown stain, is carefully preserved during the manufacturing process to ensure an authentic and vibrant color result.

All of our inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency

We at Henna Store are fully dedicated to our customers' satisfaction. Rest assured that Henna store products available on our website are 100% genuine and authentic.

We at Henna Store maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in bio-degradable study shipper boxes.

Ordering & Shipping

Yes, we proudly offer international shipping to bring our authentic henna products to customers around the world. We strive to make our products accessible globally.

Placing an international order is easy. Simply add the desired items to your cart, proceed to checkout, and enter your international shipping address. Our website is designed to calculate shipping costs based on your location.

We ship to a wide range of countries globally. During the checkout process, you can enter your shipping address, and our system will confirm whether we can deliver to your location. If you encounter any issues, feel free to reach out to our customer support for assistance.

We partner with reliable international shipping carriers like DHL, Fedex, Aramex to ensure the safe and timely delivery of your order. The carrier used may vary depending on your location and the shipping option selected during checkout.

Shipping times vary depending on your location and the shipping option you choose during checkout. We provide estimated delivery times during the checkout process, and you can also track your order using the provided tracking information.

International customers are responsible for any customs fees, taxes, or duties imposed by their respective countries. These charges are not included in our product or shipping prices. We recommend checking with your local customs office to understand any potential additional costs.

Yes, we provide tracking information for all international orders. Once your order is shipped, you will receive an email with the tracking details. You can use this information to monitor the status and location of your shipment.

While rare, delays or issues in transit can occur. If you experience any problems with the delivery of your international order, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure you receive your order promptly.

Once an international order is placed, modifications or cancellations may be challenging due to the expedited processing of orders. Please double-check your order before confirming the purchase. If you have concerns, reach out to our customer support team as soon as possible for assistance.

Storage and Shelf Life

To maintain the freshness and quality of your henna powder, store it in a cool, dry place away from direct sunlight. A sealed container is ideal for preventing moisture absorption.

Our henna powder has a recommended shelf life of 24 month. After this period, the potency of the natural dye may gradually diminish. It's best to use the product within the specified timeframe for optimal results.

Customs and Regulations

Yes, we adhere to international customs regulations. However, customers are responsible for knowing and complying with their country's specific import regulations and restrictions.

We provide necessary documentation, such as a commercial invoice, to assist with customs clearance. If additional documents are required, please contact our customer support team.

Bulk and Wholesale Orders

Yes, we offer bulk discounts for larger orders. Please contact our wholesale department through support@hennahubstore.com to discuss your specific requirements.

The minimum order quantity for wholesale purchases varies. Contact our wholesale department for detailed information on minimum quantities and pricing.

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